Cyber & Infra Defense Center
Our NOC Services Capabilities
NOC Setup
- Ready to use ITSM Process Framework
- SLA/KPI Definitions across Processes
- Best in class NOC Org structure model
- Tools Implementation
- System Integration
NOC Consolidation & Standardization
- People, Process, System Transition
- Gap Analysis & To- Be Framework
- New NOC Operating Model setup
- Innovative Tactical Automation
- Tools Integration
NOC Transition & Transformation
- Transition for Managed Services
- Vendor, Technology & Tools Consolidation
- Transformation to NextGen Technologies
- New-age tools Implementation (AI, ML)
- Zero Touch Cognitive Automation
NOC Audit & Assessment
- Process Benchmarking & Evaluation
- Alignment to ITIL, eTOM & industry best practices
- To-Be Implementation Roadmap
- Tools Evaluation and Standardization
Why Build NOC
Lack of standardized operations
Decentralized operations across regions
Lack of adequate and Integrated tools
Absence of network inventory
Higher OPEX
Lack of collaboration/ coordination across teams
Lack of automation
Low CSAT/NPS
Degraded Network performance
Reactive approach to customer issues
Multiple tools, vendors, and technologies
Lack of predictive Issue handling
Next Gen NOC Model
IN Flow
- Customer Help desk
- Performance & Quality
- Network Planning Optimization
OUT Flow
- Network Security
- Database Security
- Web Security
- Locker Security
Tools
- Alarm Correlation Engine & Umbrella Fault Management
- Umbrella Performance & Service Quality Management
- Predictive & Guided Diagnostics
- Geo location-based Field Force Management
- Tactical and Cognitive Automation
- Live Dashboards & Management Reporting
Process
- Zero Touch Incident Management
- Focus on Network Performance & Not just Availability
- Integrated ITSM process
- Performance KPI to Service KQI alignment
- Customer Centric Operations
- Technology/Domain agnostic & Future proof process
People
- Customer Experience focused Approach
- Lean and scalable Operating Model
- Technology agnostic L1 Team
- Run Time Work Force Allocation
- Enhanced First Level resolution Competency
- Cross Skilled Resources
Set Up Your Security Operations Center Rapidly With SOCroom
Our SOC Services
Managed SOC
- To detect and respond to potential threats swiftly.
SOC as a Service
- To take immediate action, and restore normalcy.
SOC Staff Augmentation
- We deliver the resources you need—when you need them.
Improve your security posture and reduce risk of cyber security incidents.
01
24/7 Monitoring and Analysis
to detect and respond to potential threats swiftly.
02
Incident Response
to take immediate action, and restore normalcy.
03
Threat Intelligence
to empower you to stay ahead of potential risks.
04
Compliance & Regulation Support
to keep your business in line with industry standards.
Cyber Defense Center - Future
Detection
Threat Intel
Global Threat Intel feeds & Vulnerability Advisories
Threat Hunting
Anomaly-based threats & Slow attacks
Security Analytics
AI/ML-based security analytics with UEBA
SIEM
Real time monitoring & real-time correlation
EDR / XDR
Real-time threat detection and automated remediation
Response
Triage
Triage alerts based on priority
Incident Analysis
In-depth analysis of incident’s
SOAR
Automate repetitive and manual tasks
Forensic Investigation
On Demand Detailed forensic investigation